Do I need an appointment to visit your showroom?

Yes you do need to make an appointment to come and see us. Our showroom operates by appointment so just give us a call on 03 9572 2111 (Ext 4) and we can book you in so that there will be a Sales Consultant here to see you.

How do I go about getting a quote?

Here at allfloors we provide a complete service from consultation to installation (and of course afterwards if you need us for any reason). We quote on each project not on a particular carpet or vinyl so we cannot give you a price for a product over the phone.

The first step you need to do to get a quote is to make an appointment to see one of our Sales Consultants.  We do not have a mobile showroom, all appointments take place here at our specialized showroom in Carnegie. So just contact us on 9572 2111 to make an appointment.  After this we can provide you with a emailed quote on your chosen product and arrange a measure if required. 

For Commercial projects, please email us with your query: or phone us: 9572 2111.  Please note that we do not undertake tender work, with the exception of existing clients.

Can you come out to measure and give me a quote?

We do not need to do a measure in order to provide a quote. We can provide an initial quote based on plans.  If you do not have plans, then just get rough room measurements and bring these with you to your appointment. We will do a measure ourselves before ordering your flooring, if needed.

As mentioned above, we do not have a mobile showroom, so in order to get a quote you need to make an appointment to come visit us in Carnegie where the Sales Consultant will listen to your needs and requirements and help you choose suitable flooring to match these needs and requirements.  We will then provide you with an emailed quote based on the measurements provided and the product(s) chosen.

If you have been into us previously and already know the product you need then please just email us with your plans or room sizes and the details of the product and we will be happy to email you on a quote.

Why choose wool?

Wool has been used for centuries and its performance capabilities are well known. Its major attributes include a natural resistance to soiling, staining and flames. Wool has very good appearance retention and durability properties because of its natural resiliency, resistance to static build up and its ease of cleaning and maintenance.*  

What is the difference between wool and synthetic fibres?

Wool and SDN carpets each have positives and negatives.  Wool is a natural product while synthetics are manufactured from man-made chemicals. Wool is considered to be the superior fibre for high quality domestic and commercial installations. It is also biodegradable and a renewable resource.*  However, with the advances in carpet manufacturing and technology both types of carpet are considered high quality and well made.  Choosing the right fibre for you will depend on your needs and requirements and here at Allfloors we are here to help you make the correct decision.  


What different types of carpet are available?

Loop: Loop carpet is when the carpet pile is looped. There are a number of different loop options - Level loop has uniform height loops, High-low loop has a mixture of high and lower loops and Multi-level loop features different height loops to create a sculptured look. Loop pile carpet is hard wearing and does not suffer from tracking.

Plush: Plush carpet is another name for cut pile. This pile is achieved by cutting the tops of the loops so that the carpet fibres stand upright. Plush carpets have an even smooth surface which adds an luxurious feel and look. However due to the nature of the pile, they will suffer from tracking and can also be affected by shading or flattening.

Twist: Twist piles are twisted cut piles where the yarn is highly twisted and set, creating a textured look carpet. This texture minimizes tracking, shading and fluffing.

Which is better: Cut or Loop pile?

As a general rule, surface pile appearance changes may be noticed first with the cut pile rather than the loop pile construction. This relates to the style of texture rather than the fibre or quality of the carpet. This, however, does not mean that loop pile carpet is a better overall performing carpet than a cut pile carpet when all aspects are taken into consideration.* 

One of our Sales Consultants will go through all the carpet options with you and recommend the best option for your needs. 

What is permanent pile reversal?

Permanent pile reversal is also known as "shading", "puddling" or "watermarking".  It refers to the lighter or darker patches that may appear on a carpet due to the permanent bending of the carpet pile fibres which then reflect light differently. Once this happens, it cannot be reversed.

It can occur in all cut pile carpets, particularly plush pile, in any fibre and is more apparent in plain, solid coloured carpets.  The extent to which this occurs cannot be predicted or prevented.  It is not a carpet fault or defect but a natural occurrence and does not affect the wear or durability of the carpet. 

How do I care for my new carpet?

You can maintain the appearance and the life of your carpet with the proper care which involves:

  • At least once a week thoroughly vacuum using a vacuum with a rotating power head with its own motor

  • Promptly attending to spills and stains

  • Never rubbing, brushing or massaging the carpet pile, especially when wet or damp

  • Get a professional clean at least once a year and whenever necessary


  • Scoop up solids from carpet

  • Blot up liquids by applying pressure with white paper towels or tissues

  • Before treating the stain, test treatments on an inconspicuous part of the carpet for possible colour change

  • With a blotting or dabbing motion, work inwards from the edge of the stain to prevent it from spreading

  • Do not rub carpet pile during the stain removal or rinsing stages

No matter how careful we are and how much we try and look after our carpet, unfortunately getting spills and other dirt on our carpet is inevitable at some point.   However this does not have to be a big problem.  What is important, is how quickly we get the stain removal process under way.  The faster we get cleaning the more likely it is that the stain can be totally removed and our carpet will look like new again.

Solution Dyed Nylon (SDN) carpets: While SDN carpets have excellent wear and anti-soiling properties, it is inevitable that you will get stains at some point. The important thing is to get to spillages and dirt as soon as possible to avoid them becoming a stain.  Spillages need to be soaked up by using a dabbing motion, then rinse with cold water.  DO NOT RUB.  You should get your carpet professionally cleaned by a qualified carpet cleaner if this does not work and it is also recommended that you do this as part of regular carpet maintenance. 

Wool carpets: There are many cleaning solutions and products available for this job (we recommend Cavalier Bremworth Dry Stain Remover for wool carpets which can be purchased at allfloors) but often the best solution is simple and you will already have the necessary product(s) required at home.  Click on the link below to see a list of cleaning methods and a handy guide for removing stains from Wool Carpets. *Please note these are only suggestions and cannot be guaranteed to work but hopefully they will make getting rid of that annoying stain a whole lot easier so you can relax in the knowledge that your carpet is stain-free again. If necessary have a professional steam clean by a qualified carpet cleaner.

Click here for a Wool Carpet Cleaning Guide

Is it normal for wool carpet to fluff?

A new wool carpet can create a large amount of fluff. This is perfectly normal and nothing to worry about, it is just a result of wool being a natural fibre. New wool carpet will require regular vacuuming and after a while you will notice that this fluffing will diminish.  Make sure that you use a good suction head vacuum with a strong suction.

How can I protect my carpet?

Like with everything, carpet will look better and last longer with routine maintenance.

- Vacuum carpet at least once a week and more often if needed.  

- Clean up any spills as soon as they occur.  Click here for a wool carpet cleaning guide. 

- Use a good quality suction vacuum cleaner.

- Get your carpet professionally cleaned every year or so.

- Protect your carpet where needed such as at doorways and under heavy furniture and furniture with wheels. You can use mats at doorway entrances and under castor wheels and leg protectors on furniture.

Will fading be a problem?

Fading can occur over time with any carpet. Fading is a character of the dye type and depth of shade and can occur irrespective of fibre type. If you are concerned with fading, external shading devices provide the most benefit, but glass treatments and interior shading devices will also help reduce the effects of direct sunlight.*

How do I care for my vinyl floor?

After initial installation of your vinyl flooring it is recommended that you do not walk on it for 24 hours to allow the floor to settle after which you should then give the floor a good vacuum or sweep to remove any dirt or grit to prevent scratching the floor.

In order to keep your vinyl floor looking good you should clean it regularly.  This means sweeping or vacuuming the floor to remove dirt and dust.  Then you need to mop your floor using a clean damp mop and an approved vinyl cleaning solution if required.  It is important to ensure that you wring the mop fully before using.  If you do spill any liquid on the floor, then mop this up immediately and allow the floor to dry fully.

Some recommendations for looking after your vinyl flooring:

  • Use felt pad protectors on furniture and chair legs to prevent scratching

  • Protect your floors with mats and rugs especially at doorways and under heavy furniture

  • Mop up spillages as soon as they occur to prevent staining

  • Regularly trim your pets claws to avoid scratching

  • Never use abrasive liquids or products or any cleaning product other than water or approved vinyl floor cleaner

  • Exposure to sunlight can fade flooring so use UV protector blinds and screens on windows where possible

  • Follow any specific cleaning/maintenance guidelines provided by your vinyl floor supplier

How do I care for a Hybrid floor?

  • Regularly sweep with a soft broom or brush to remove dirt and grit. Hybrid floors can also be vacuumed (use a suction head for hard surfaces if you have one and make sure you turn off power heads)

  • Mop floor using a damp mop. If required you can use a PH neutral cleaner. However never use soaps, oils, waxes, polishes, abrasive cleaners, bleach or scouring products. Stubborn stains can be removed using a damp sponge and a diluted solution of methylated spirits

  • Ensure you mop up any spillages as soon as they occur as excessive water can damage floors

  • Use mats where necessary such as in front of doors and in hallways (ensure mat does not have a rubber backing) and clean mats regularly to avoid dirt and debris transferring to floor

  • Use furniture protectors under heavy furniture and mobile furniture and never drag furniture or other items across your floor

  • If you have pets inside, ensure their nails are trimmed as these can scratch

  • Avoid wearing high heels

  • Protect floors from extreme temperatures by using blinds and shades on windows and doors

How do I care for my Timber floor?

As timber is a natural product, it is normal for it to show signs of wear and tear over time.  And while some people prefer their timber flooring to look aged and worn as it has a certain charm, you still need to take care of your timber if you wish it to last. You can prolong the beauty of your timber flooring by taking care of it correctly.  Regular cleaning and observing a few precautions will ensure you get to enjoy the beauty of your hardwood flooring for many years to come.

  • Sweep and/or vacuum your floor regularly to remove grit and dirt which can scratch the timber surface

  • Use felt pads on furniture and chair legs to prevent scratching and reduce noise when moving

  • Only use a well wrung mop and never wet mop your floor with any liquid whether this be water or cleaning solutions.

  • Ensure you mop up any spillages as soon as they occur

  • Only use recommended timber floor cleaning products

  • Exposure to sunlight will fade the colour of hardwood timber. To reduce the chance of this happening use UV protector blinds and screens on your windows where possible

  • Protect your flooring with mats and rugs in high traffic areas such as inside doors and under heavy furniture

  • Avoid wearing high heels as these can create scratches and dents in your beautiful timber floor

  • Follow any specific cleaning/maintenance guidelines provided by your timber floor provider

Do you sell Rugs?

We do not sell ready made rugs.  However, if you are looking to get a custom rug made up using carpet, whether this be a hall runner, stair runner or just a room rug then we can certainly help.  You just need to know the size you require then make an appointment to come in to see us.

We may have a carpet remnant in stock that would suit the size, colour, pattern, texture you require or if not then you can choose to order in carpet.  Please note that if ordering in new carpet, carpet comes in a width of either 3.66m or 4m so whether you need this width or not you would have to order that amount and then it can be cut down to the necessary size.

Once you have chosen your carpet we then send it to the binders for you and get it made up into a rug in the size you want with the edging and backing you want.  You can even get a round rug which can look stunning in the right space.  There are a number of different edging options available and we will go through these with you during your appointment. 

Choosing the correct rug for your room is vital as it can make or break the end look.  But when you get it right, it can result in the perfect interior space.


What areas of Melbourne do you cover?

Our showroom is based in Carnegie which is in the South East of Melbourne but we install flooring in all suburbs of Melbourne including but not limited to: Carnegie, Caulfield, Malvern, South Yarra, Hawthorn, Camberwell, Hughesdale, Murrumbeena, Oakleigh, Balwyn, Burwood, Bentleigh, Brighton, Armadale, Toorak, St Kilda, Elwood, Elsternwick, Glen Waverley, Surrey Hills, Kew, Abbotsford and the CBD. We may also be able to install outside of Melbourne depending on the job and location.  Previous locations have included Sorrento, Portsea, Rye and Mount Martha.  Just contact us with your query and we will see if we can help.


* Information provided by the International Wool Secretariat / Interior Textiles